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How to set a resolution screen when closing an issue?

Craig Lashley_ihxxxc

Problem:

I am unable to determine how a screen asking for resolution and time tracked pop-ups before completing a ticket.

Steps I have tried:

I have attempted reverse engineering it on projects where it does work as well as research message boards

Screenshots and Main Issue:

Based the screenshot, I am attempting to add the Close Issue form/screen to appear in other projects/workflows where it currently does not exist. Does anyone know how to do that?

Accepted answers

Trudy P Claspill

Hello @Craig Lashley

Are you working with a Team Managed project or a Company Managed project?

For a Company Managed project, you need to be a Jira Administrator to modify the Workflow to add a screen on a Status transition.

This article provides the instructions for that task:

https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-720634253.html

All comments

Trudy P Claspill

Hello @Craig Lashley

Are you working with a Team Managed project or a Company Managed project?

For a Company Managed project, you need to be a Jira Administrator to modify the Workflow to add a screen on a Status transition.

This article provides the instructions for that task:

https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-720634253.html

Craig Lashley_ihxxxc

Yes, it is a company managed project. I'll read over that link. Thank you.

Craig Lashley_ihxxxc

That worked. Thank you.

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