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Re-opening tickets assigned to de-activated users

Silas Wulff

Hi there.

We have a problem wherein older tickets might get re-opened, which were worked on by staff who has since left.

Their accounts get deactivated during off-boarding, but technically still exists in Jira.

Does anyone know of a way to make sure that tickets re-opened, gets "Unassigned" when re-opened, if the user doesn't exist?

Thanks

Accepted answers

Ismael Jimoh

Hi @Silas Wulff ,

You can check if the assignee is active using the Advanced compare method

issue.assignee.active = false

Then unassign the issue.

All comments

Ismael Jimoh

Hi @Silas Wulff ,

You can check if the assignee is active using the Advanced compare method

issue.assignee.active = false

Then unassign the issue.

Ismael Jimoh

Screenshot 2022-07-26 at 09.54.34.png

Something like the above.

Silas Wulff

Thanks Ismail, I managed to create an automation for this when issue transition to reopened.

Appreciate your help.

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