export to csv / excel

Question

Hello,

How the end user (who raised the support request) can download the report in csv from their panel.

Brant Schroeder · Answer

@pmn247 you can easily export to CSV / Excel using a filter.

https://support.atlassian.com/jira-software-cloud/docs/configure-filters/

pmn247 · Answer

Hello Ismael Jimoh,

Thanks for the quick response.. I'll check it out but looks like JIRA would have something at user level.. like agent can create the report sameway user can create the report and export to .csv format.

Ismael Jimoh · Answer

@pmn247

To my knowledge, this should be possible with the add-on My Request Extensions.

I have seen this in work on server but haven't personally played around with it on Cloud. Give it a try and if it doesn't meet your requirements, the other options available are either a scheduled export for the user (if they export the same tickets every-time) to a webhook endpoint (this will be in JSON) and they can use a JSON -> CSV converter to convert the results to something useful.

You can also always raise a request with the Vendor of the add-on above for such a feature.

Regards.