Why doesn't Atlassian's domain DNS verification work?

Myron L_ Cramer

I have configured and verified all of the required DNS entries for associating our domain with our Atlassian Confluence cloud account. But Atlassian's DNS service doesn't see the values that are clearly visibile to any query from public DNS servers like Google's 8.8.8.8 .

I have checked and double-checked and cannot unerstand what is going on.

At one time Atlassian verified all but one of the DNS entries; then I get a message that they no longer verify.

This is very erratic behavior and leads me to question whether the Cloud migration is worth the effort, if Confluence Cloud is so flaky.

My requests for support took me here.

Thanks.

Pramodh M_q3eilr

Hi @Myron L_ Cramer 

Welcome to the community 🙂

May I know the Domain manager where you are saving the DNS records?

If it's GoDaddy it's very easy and convenient to add the Domain records and say if it's bigrock, it's tedious

Atlassian will only give the records to add them in the domain manager and verify them. I believe you will have to work with the domain manager team to get this sorted out 

Let me know how it works out

Thanks,

Pramodh