Sla changes impact on already created issues

Question

Hello

If I change time goals on existing SLA's, will it recalculate for

* Currently open issues
* Closed issues

I do not want emails going out on closed and existing open issues.

Is there any way to say new SLA time goals are only from now onwards.

Please let me know

Thanks

Abe

Heather Ronnebeck · Answer

It should if you just create new SLA filters and add that created part of the JQL to the end of the filters.

Be sure to also add the opposite of the following to your existing SLA filters so your new tickets don't use the old SLAs

and created <= yyyy-mm-dd

AbrahamA · Answer

Thank you.

So old "open" will still follow previous SLA time goals?

Heather Ronnebeck · Answer

HI @AbrahamA

To my understanding it can't be configured to only work on a go forward basis. It will always redo the SLAs for all tickets.

To bypass this, you can as part of your SLA filters configuration add the JQL

and created >= yyyy-mm-dd

I hope this helps.