Notification of overdue tickets

Lauri Pantos

I'd like a list of tickets whose due date is greater than x days ago.  I would want specifc columns in the list and then I would want the list of all overdue tickets emailed to 

a group of three people who are managers

Ideally I would like John Doe to only get a list of his overdue tickets, not the rest of the team.

 

Would love some suggestions

Thanks.

Heather Ronnebeck

Hi @Lauri Pantos 

I would suggest creating a JQL that would check for 

duedate <= 0d and assignee = currentUser()

to pull in anything past due. You can update the date to be what you're looking for so.... -7d is a week past due for example. 

Then save that filter and subscription to everyone that needs to get the emails. 

If the managers are getting a list of their team members, then I'd change the JQL to be:

duedate <= 0d and assignee in (user1,user2,user3,etc)

I'd do one filter per manager in this case. 

I hope this helps.