Updating issue custom fields value from another custom field value

Question

Hie,

Is it possible to update a custom field using another custom field value?

Scenario: I have a multi-user picker field called Approvers which is hidden from the portal, when the issue is created this field is supposed to receive values from other custom fields such as Approver1, Approver 2, etc (single user pickers) which are available on the portal.

Your help is much appreciated.

Thank you

Ayush Pathak_m0tj6l · Answer

@Giane88 can we achieve this beyond automation rule? like rest api, webhook? method should be little fast

Giane88 · Answer

I have not clear what you want to copy.

Exist an action to copy fields.

Can you share a screen of two fields and some images on what the result that you expected?

CentricDataProjects · Answer

I have created automation, but I now have the problem of getting the value from another custom field(e.g from Approver 1) to set it on the Approvers field. It just shows the name of the Users, not the custom fields.