Customer portal questions

Nikita Simanenkov

Hi, community,

I would like to ask a couple of questions about the Jira Service Management customer portal.

1. Can customers see only requests they raised and requests shared with their organization, or they can see other customers' (other organisations) requests too ?

 

2. Is there a way I can prevent customers from enetring the main help center andlimit them only to see portal of projects they are added to ? 

 

Thank you in advanced !

ismail_dxz5wh

Hi there,

 

1. Customers can only see tickets as per follows-

1. Tickets they have directly created.
2. Tickets shared as request participant (CC'd).
3. Tickets shared as part of the organization group they are part of it.

2. Yes you can limit customers to project they can view on customer portal. If you go to your jira service management project > Customers and see list of all the customers that can view the project on customer portal. Have a look at this - https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html

I hope this info is helpful.

Cheers,
Ismail