Migrating from Server to Cloud: SSO?

Question

We just purchased a subscription to JSM Cloud.  We currently use the Server version of JSM.

We have about 300 employees.  10 employees are agents in JSM Server; the remainder are JSM customers.  All 300 employees login via SAML against a single Azure AD tenant.

I am trying to do the exact same in JSM Cloud.  But I am reading that you can't get customers to login via SAML/Azure AD?  Is this true?  Do we need to just get our money back and stick with the on-prem version of JSM?

Ananjan_miniOrange · Answer

Hi @Jason Freeze

I am ananjan from miniOrange.

We have got a solution, SSO Integration with Helpdesks which can possibly cater to your requirements. Just check it out once and feel free to let us know!

For more information, you can raise a ticket here or contact us directly at atlassiansupport@xecurify.com.

Regards,

Ananjan Mishra.

Joseph Chung Yin · Answer

@Jason Freeze -

Welcome to the community.  To use your own IDP (SAML/Azure AD) for SSO, you will then need to purchase Atlassian Access subscription for your internal non agent on top of your subscription for JSM Cloud.  NOTE - Depends on your JSM Cloud subscription tier, if it is Enterprise, then Atlassian Access is included.  Otherwise, a separate subscription of Access is needed.

Here are the links on Atlassian Access -

https://www.atlassian.com/software/access

https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-access/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.