I have an approval workflow setup, but when I test it using a personal email, I am unable to approve a ticket. I also did not receive any notification that the ticket is awaiting my approval.
Hi @Matt Cliffer
I believe you will need to use a user picker field in order to make it work. Details: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
Regards
In addition to the article @Fabian Lim is referring to, also check how to configure approval by email documentation.
@Fabian Lim @Walter Buggenhout Hi guys, thanks for the help. I do have a user picker field enabled for the project that I have been using to test. When I assign myself or someone else internally, we receive a notification and are able to approve a ticket. However, when I choose a customer in that field, I have been using a personal email for myself that I have added to our Jira customers list, it does not notify me or allow me to approve it. We want our customers to have the ability to approve a ticket in this project. I noticed this:
I'm wondering if this is part of the issue. I disabled requests from the portal since we don't want customers to create requests in this project, only approve requests that we have created for them to approve/decline. Hopefully this adds more context for you guys to offer help. Thank you!
Hi @Matt Cliffer,
Yes, this is related. If an issue does not have a request type, it isn't visible in the portal at all. And then, obviously, it can't be approved their either.
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