Is it possible to have a dropdown of various preset response templates to choose from that can be selected and added to ticket comments?
Hi @Joe Giannetti ,
On Cloud that's unfortunately not (yet) possible out of the box.
However it is being worked on: https://jira.atlassian.com/browse/JSDCLOUD-631
You could look at the marketplace in the meantime depending on how urgent this feature is for you. https://marketplace.atlassian.com/search?hosting=cloud&query=canned%20responses
@Joe Giannetti -
Welcome to the community. I agreed with what @Dirk Ronsmans suggestion. In our env, our agent team are handling this via business process trainings where they developed a set of templates to use when conducting ticket commenting. It is manual, but there is no cost since no additional add-on are needed.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Thank you Joseph!
Thank you Dirk! Will look further into this App!
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