How to add an Assignee column to Requests status in Service Desk?

Question

Hello!

How do you update Service Desk "Request" page to include a column to display the Assignee for a task? I see a way to "Manage Columns", but if type in "assignee" it doesn't pop up or populate.

Thank you!

- Cheyenne

Joseph Chung Yin · Accepted Answer

@Cheyenne Samano -

Assuming you have the Jira admin right, then you can go to your requests UI, and click on the "Customize" sidebar, then you can select "Assignee" (checking the checkbox).  Afterward, the Assignee column will automatically show up in the requests view.  Only after it is enabled, then you can use "manage columns" function to adjust the columns as needed.

Here is the link document for your reference - https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.