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Jira Request form and Issue view fields

Petya_q1btco

Hi all,

I am personalising the Request form and Issue view form Fields. But the system is not allowing me anymore to add the Fields in the Issue view without removing them from the request view. As a result the data we are asking for is not showing in the issue. This is not the case for all fields (thankfully) and I was wondering if anyone has any tips.

P.S. It worked for a short time, for one test, and that is.

Thanks

Accepted answers

All comments

Petter Gonçalves

Hello @Petya

Thank you for reaching out.

Per your description, I understand that you can only add some fields to your internal issue view when you remove them from your portal view. Is that correct?

If that's the case, please provide us with the following information:

What fields are reproducing this problem?
What happens exactly when you try to add a new field without removing them from the portal view? Can you provide us with a screenshot of the behavior/error?

Thanks!

Mariah Levy

This just started happening to me, was there a solve here?

Aaron Collins_s61gne

Also having the same issue.

Aaron Collins_s61gne

1. Custom fields that i have created.

2. Once i add the custom fields to the Issue View they automatically get removed from the "Request Form" and vice versa. If i had the custom fields to "Issue View" they get removed from the "Request Form" view

Petter Gonçalves

Hello @Aaron Collins

After some time of testing and checking the behavior you mentioned, I saw that the custom fields "disappear" from the Issue view tab at the request type menu once they are added to the "Request form", however, this behavior does not truly impact your issue view.

In other words, if you add the field to the "Request form" tab and open any issues in your Jira site, you will see that the custom field is properly displayed in both the internal issue view and portal view.

The reason that the field disappears from the "Issue view" tab is because any field added to the "Request form" is automatically added to the "issue view", so there is no reason to display it twice in both tabs - Although this logic does not seem to apply to default system fields.

You can see a disclaimer that explains this behavior in the top description of any request type:

Screen Shot 2022-08-11 at 12.16.13.png

Basically, you'll have the following results depending on your settings:

If you add your custom field to the "Request form" tab, your field will be displayed in both your internal issue view and customer portal.
If you add your custom field to the "Issue view" tab, your field will only display in your internal issue view.

Let us know if you have any questions.

Ricardo.Gomes

It is true that fields on the Request Form get automatically included in the issue view. However, the problem is that the fields are arbitrarily positioned in the page and we have no control over where it appears on the issue view. So in trying to place the field where it needs to be (by dragging and dropping using the "Issue View" tab), the field gets automatically removed from the "Request Form" tab.

We should be able to control where the field is positioned just like when using the "Layout" option in Jira Software. Is there a feature request for that? (in my humble opinion, this is more of a design flaw than a feature request thou)

Peter de P

Also having the same issue.

Is there a solution already?

Chand Bhardwaj

If any field added to the "Request form" is automatically added to the "issue view", why does automation throw error for those fields not available for 'edit' action -

"Unknown fields set during edit, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored"

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