Cloud Jira Service Management with SFTP Integration

Question

Hi,

I want to configure my Jira Service management (cloud instance) with SFTP, So I can move the file/s from jira ticket to SFTP and vice versa. I found 2-3 plugins in Jira marketplace but It take me out of the Jira so as such I haven't any native Jira plugin to achieve my scenario. I need it for cloud Jira instance with SFTP.

The plugin I have already checked and not fulfil my scenario:

1. https://teamfiles.atlassian.net/

Can you please suggest?

Regards,

Amir

Parikshit Chaudhary_b3w5ky · Answer

HI Team,

I have the same requirement.

I need to read employee data from an Excel file located on the SFTP server and create a ticket in Jira/JSM Cloud.

Could you please suggest how I can achieve this?

Are there any integration tools or third-party plugins available in the Atlassian Marketplace or any other options?

Please let me know.

Regards,
Parikshit

Nic Brough -Adaptavist- · Answer

I'm not aware of any app that can do that.

It would probably be better to do it from the outside - when you realise you want to attach a file from your sftp server, have a process that can attach it to the issue by sending it over the REST API to Jira.

Michael Ziniti · Answer

@Nic Brough -Adaptavist- The requirement would be to have automation that connects to an on-prem SFTP server to pull a data file (CSV) contain rows of customers to create. This of course involves automation rules both at the start and end of the process but is there a plugin that can support a connection via SFTP protocol to bring data into JSM?