Jira automation Send an email to the assignee if the last comment = more than 3 days ago

Question

Hello community!

I'm trying to setup an automation to send an email to the assignee if the last comment posted on the issue is more than 3 days ago.

I've setup this rule:

But I still  have some tickets with the status "Selected for Development" passing and also tickets where the last comment has been posted yesterday or 2 days ago.

Any idea how I could modify this rule to have only the issues commented more than 3 days ago?

Many thanks!

Lea Le Borgne · Answer

Hello @DasJo,

Thank you for your reply!

The email should go to the assignee and it should be one email per issue indeed.

I tried by doing a branch as below but I still see issues that have been commented less than 3 days ago in the results:

I can't use the JQL alias "commentLastUpdatedOnDate" as I don't have the permission and I don't see which other alias could fit.

DasJo · Answer

I don't understand yet who the mail should go to. Should one mail be sent per issue?
In my opinion, you would have to make a branch for this.

You get the tickets that were commented only two days ago because you go to "Updated is before". This can be comments but also all other fields. Maybe u can use the JQL to check for last Updated? Maybe you can find some Held here: https://community.atlassian.com/t5/Jira-Software-questions/Query-for-Last-Comment/qaq-p/1814521