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Why can I not see components on my Jira issues?

Nazeef.khan

On my service request type, when setting up the issue view, I have included components as a context field.

However when I go to view my issue of that same request type, I cannot see a field for components. Can anyone tell me why I cannot see the component field?

Accepted answers

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Rilwan Ahmed

Hi @Nazeef.khan ,

Welcome to the community !!

Component field should be present in the center of the screen near description field.

If its not present there, can you please share the screenshots of

fields configured for request type
Create, View and Edit screens of the Jira issue type (project settings --> Screens )

Joseph Chung Yin

@Nazeef.khan -

Welcome to the community. By default in Jira/JSM, if a field is not populated, it will not be visible when you view the issue in the Agent View screen.

You can test it out by populating the field, and then you will see the field in the view screen.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Rilwan Ahmed

Hi @Joseph Chung Yin ,

Component field will be displayed if the value is not set as well. Please see my screenshot in the earlier comment.

Nazeef.khan

@Joseph Chung Yin I cant see the component field when creating or viewing the issue. There is no way for me to populate it.

Joseph Chung Yin

@Nazeef.khan -

It seems that you didn't configure your view correctly. Please take a screenshot of your configuration view setup...So we can further assist you.

Best, Joseph

Rilwan Ahmed

Hi @Nazeef.khan ,

To add/remove fields to your screen,

Go to Project settings --> Screens

Click on the Screen scheme against Ticket type and add the required fields in Create, view or edit screens as needed.

Please note: If the screen scheme is shared with different Ticket types, then changes will be applied to all.

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