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Multi User Approval Workflow only sending email notification to 1 user.

Justin Kelley_7viig7

I have a multi user approval workflow set up and it is recognizing all 3 of my approvers. However, it is only sending the approval notification to 1 of the users. Within the ticket, it shows that all users are "waiting for approval". I am needing all users to receive the approval request notification.

Screenshot 2022-07-20 163534.png Screenshot 2022-07-20 163622.png

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A A Ron Geister _Trundl_

Hello @Justin Kelley Hope you are doing well. Welcome to the Atlassian community.

Can you show me a screenshot of the settings for the approval in the workflow? There are settings in the workflow that you set the multiple approval.

Also did you verify the other users didn't get an email? I can't remember but I am sure that each user gets a different email for the approval so you wouldn't see the other users on the email.

Justin Kelley_7viig7

Hello Aaron,

Yes, I confirmed multiple times with the other 2 employees that they did not receive an email notification. I was the only one receiving it.

I have attached several additional screenshots showing the workflow, the approval configuration, and the custom multi user field configuration.

Screenshot 2022-07-21 084307.png Screenshot 2022-07-21 084328.png Screenshot 2022-07-21 084342.png Screenshot 2022-07-21 084437.png Screenshot 2022-07-21 084459.png

A A Ron Geister _Trundl_

Are you trying to use the same field for 3 different approvals or are we only talking about the first approval here?

Another thing to try is to take them out of the default value and in the field context. Then add them to the request type and hide the approvers field. Then see if your getting the notifications.

Justin Kelley_7viig7

Aaron, I am only trying to get the "Waiting for Approval" completed first. Once this one is completed, I will create a separate multi-user field for the other 2 approvals.

I tried removing the default value for the custom field and instead added them to the request type and hid the approvers field. I got the same result. I received the notification but the other 2 employees did not.

Justin Kelley_7viig7

My issue was that all the Approvers were not listed as a Customer within the project.

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