JSM Users can't edit JSM tickets with service desk team roles

Nate Dickinson

I've been able to give viewable access to other persons on my team requiring access to our JSM instance. I do however need them to be able to edit tickets, which it says they don't have permission to do. I have matched my roles of Service Desk Team and administrator but they still do not have access. What should I do to allow these team members to edit tickets in JSM? 

Robert Wen_Cprime_

Are these other people in a group that allocates Agent licenses?  Only licensed Agent users can edit JSM tickets.