HubSpot Customers to Jira Service Desk

Question

Hi everyone

I'm looking to implement Service Desk within my organisation. We currently use HubSpot as our CRM including their ticketing feature.

We do not want to recreate all customer contacts within Jira, as we do not want two contact lists to maintain. However, we still need to associate jira tickets to our customer contacts.

Is this possible?

Thanks

Kathryn

Pier-Olivier Tremblay_rvqy2m · Answer

@Patrick Cartier you should start a new thread with your exact question and tag me in it. I will do my best to answer!

Patrick Cartier · Answer

Hey @Pier-Olivier Tremblay ,

This post is a bit old but I'm wondering if you could point to some documentation which shows how this can be done?

Thanks!

Kate Pawlak _Appsvio_ · Answer

Hi Kathryn,

If you configure that customers can create new accounts on your portal, you don't have to create all of them in JSM settings. You can use our app HubSpot CRM Integration for Jira. If someone from your Hubspot list creates a ticket in Jira, you'll see all information about this person on the issue view.

But if you want to create these customers in JSM, you have to export the list from HubSpot and import it into Jira. You can do it using our other app Customer Details for Jira Service Management. With this app, you can easily collect additional information about customers and organizations, which is impossible out-of-the-box.

We can also deeply discuss your use case! Please book a meeting with our team: calendly.com/appsvio . I'm sure that together we can find the best (and the cheapest) solution for you :)