How will the @mention work in this scenario?

Question

Hello,

I have many customers assigned to a project and the only role assigned is service desk customer. Can I mention these customers in the comments? If not, in order to accomplish this, do they need the service desk team role and will therefore consume a license? Please advise and thank you.

Jackie hardy · Answer

Hello,

I finally did figure this out. Mentioned customers will not consume a license. Whoever you share the request with you can mention them and they will be able access all information associated with the request.