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Email to multiple Projects only being received by one.

I have a customer emailing our web support team and marketing team on their respective project emails, but only one of these projects receives the email request in JIRA Service Desk.

365 message trace is showing the message as delivered on all accounts.

For context, in 365 we have separate distribution groups setup relating to each project, that contains the projects email address as the sole member.

Edit: Clarity.

Accepted answers

All comments

Nic Brough -Adaptavist-

Are you sending the emails to one address or copying them to many addresses?

Sending to multiple, like this:

Nic Brough -Adaptavist-

Are all of these on different email addresses, and not aliased?

And you have set up four Jira projects, each listening to a different email address?

Correct (it's three in this example).

IT Support

Web Support

Marketing Support

All separate projects, with unique email addresses.

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