Jira Cloude failed to connect X-Ray servers

Question

I am getting the error "We're having trouble connecting to Tests. Try contacting the developer for support." when opening x-ray objects like tests, test execution and etc..

and error popup:

Error rendering field

Cannot read properties of null (reading 'indexOf')

Nir Vizel · Answer

issue solved after re-index test in x-ray settings

Dirk Ronsmans · Answer

Hi @Nir Vizel

They don't seem to have any issue on their statuspage (https://xray.statuspage.io/) so I suggest you open a ticket with XRay directly

https://xraysupport.getxray.app/