Please, have a problem, my team canot receive the invitation email to jira. One of them is eduardo@engenhariahibrida.com.br.
Hi @Projetos EngHibrida - Welcome to the Atlassian Community!
It might be that the user's email address has been blacklisted by Atlassian for some reason. Let me see if someone from Atlassian can take a look.
Ok, i'm wating, thanks
Hi,
I found that your email address has had several bounced messages from our Cloud services recently.
554 5.7.1 Service unavailable; Client host [a.b.c.d] blocked using spamcop.dnsbl; Blocked - see https://www.spamcop.net/bl.shtml?a.b.c.d
But we are also seeing email bounce messages such as
421 4.4.0 [internal] no mail servers for this domain could be reached at this time
Which would tend to point towards your DNS MX records have a problem. For example, checking https://mxtoolbox.com/emailhealth/engenhariahibrida.com.br/ would tend to indicate that your mail servers have been blocked by anti-spam services.
I would recommend that you reach out to your email administrator so that they can contact your mail provider to resolve this problem in the long term.
I have done what I can from our side to try to help, by removing your address from our suppression list. But I fear that you will continue to have problems while your mail server is on that block list.
Andy
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