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Column/Workflow Stuck in a Loop

Daniel Maycock

While attempting to add a portion to workflow & column status (rejected,) upon clicking save, it is stuck in the attached completion status for over 1 week.

I have logged off, I have used three different browsers (Chrome, Safari & Firefox) but the status never changes. How do I get it to revert/stop? Screen Shot 2022-07-11 at 4.37.39 PM (1).png

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John Funk

Hi Daniel - Welcome to the Atlassian Community!

What type of project is this?

If it is a Company-managed project or Jira Work Management/Business project, I would copy the workflow and then open that one and see if it functions.

Daniel Maycock

Hi John, Thanks for getting back.

It Jira Work Management. Is there another area for me to copy the workflow (i.e. somewhere its listed)? I say this bc when I click on Project Settings, Board, Columns & Statuses, the attachment shows what is shown at all times. In other words, I'm not able to get past that, to access/see the workflow or status columns (blurred out behind that "still working" caption.) Its as if, my ID needs to be reset or something?

John Funk

Yes, go to Settings (the gear icon in the upper right of the top navigation bar) then Issues then Workflows.

Then search for your workflow.

Then click on the 3 dots menu and choose copy.

Daniel Maycock

Thanks, John! I don't have access to that but have set up time with my Jira Admin to both show him live what's going on and try your suggestion. I'll come back and let you know.

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