Migrating Users/Customers to Cloud form Server

Question

We are migrating to Cloud, however I am a bit stumped on how to migrate our users. Our users who will need to be customers in cloud are all on a LDAP directory in Server. We are not going to be using Access in Cloud. The customers (currently users) will not be using Atlassian accounts.

Any thoughts or recommendations on how to migrate the users and get them to be in cloud, and possible still keeping the past tickets display the names of customers/users who have worked on them.

Joseph Chung Yin · Answer

@Alex Haddad -

Welcome to the community.  If you don't uses Atlassian's Access, then you cannot have your IDP to manage your existing users (LDAPs) in the Cloud.  Cloud env will force you to have Atlassian accounts.

We are in the same situation, but we also need the ability of using our own IDPs by our security requirements.  I would recommend you to follow-up with Atlassian Support (https://support.atlassian.com) to ask them for additional guidance.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Alex Haddad · Answer

Both, however the main concern is JSM

abhishek_sharma03 · Answer

Hi @Alex Haddad , Are you migrating Jira Software or JSM to Atlassian Cloud ?