Lost ability to change assignees

Question

Hi -

I recently did some clean-up and deleted a few extraneous groups in system.

Now agents cannot re-assign the issue to another agent.

The premission help screen shot is attached.

I don't get why the deleted group would even be needed if all the agents are in the Service Desk Team project role?

TIA

Ross

Joseph Chung Yin · Answer

@Ross Davis -

This means some other systems admins may have setup that group prior.  Please now check your project's permission scheme to ensure that "Jira Service Desk Agents" is being called out properly.

Best, Joseph

Ross Davis · Answer

I failed to check before deleting that group.

All my service desk agents are now in the group: "Jira Service Desk Agents"

I'm baffled as to why the Helpdesker group is needed...

Joseph Chung Yin · Answer

@Ross Davis -

For the impacted JSM project, did you check where Helpdeskers group is used?  Is this group contains your servicedesk agents (including Evan)?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.