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Customer reply via E-mail issue

Nikita Simanenkov

Hi Community,

have anyone faces an issue, then customers reply to tickets straight from their emails, and their responses inside the ticket contain all of the signatures, pictures, and other junk.

Is there a way to stop this email thread and signatures from getting inside the ticket comment section?

Thank you in advance!

Accepted answers

Kian Stack Mumo Systems

Have you looked at this documentation?

All comments

Kian Stack Mumo Systems

Have you looked at this documentation?

Nikita Simanenkov

Kian thank you !

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