Is it possible to change the search field from Summary to Description for the Knowledge Base?

Question

Is it possible to change the Knowledge Base to recommend articles from the Description field instead of the Summary field.

Our inhouse ticketing system puts basic information into the Summary field.  Then the customer explains the issue in the Description field.

For the Knowledge base feature to work for us we would need to search the description field.

Hines Trulock · Answer

I found this article that explains it.  I'll reach out to support as well.

https://confluence.atlassian.com/servicemanagementserver/write-and-search-for-knowledge-base-articles-956713329.html#:~:text=When%20agents%20view%20a%20request,in%20the%20request's%20Summary%20field.

Jack Brickey · Answer

Hi @Hines Trulock , there is no configurations of exists for how to influence KB searching. To be honest, I wasn't even aware it was limited to the summary no I have not tested this out. Did you find an article or documentation that explains this? Regardless you could always reach out to Atlassian support to get more input on this.