Lost admin account for Company-managed project

Question

Hello,

The project was reorganized and a lot of people left the project. And now I can't get admin permissions for user management or even find an admin account.

Sending form admin didn't help too identify the admin.

How can I get the admin email at least(I will be able to recover the account using gsuite)

Thanks in advance!

Ihor Aliluiko_evjct3 · Answer

I just need the email of the admin account.

Where ticket should be created?

Thx

Chris Buzon · Answer

You'll need to open a ticket with Atlassian, there isn't a way to break into the admin account to recover it.

If you've lost the admin account email or credentials, you are going to be unable to fix it without help from the Customer Service team. You'll likely be required to go through a bit of a process even then, since projects in Jira can represent millions of dollars in work - it's a pretty serious request to give admin access to someone.