Is it possible to automatically assign tickets to IT Resource/Assignee based on their issue type or components?
Hello Ivin,
That is exactly what Components are for!Components can have a Component Lead and a Default assignee. In the Default assignee you can select the Component Lead, Project Lead, Project Default, Unassigned. So this is the way to do it.
Components:https://support.atlassian.com/jira-software-cloud/docs/organize-work-with-components/
Regards,
Jeroen
Hi Jeroen,
Appreciate your prompt response.
It's only working when manually creating an issue then setting a component from there. But if it was set from an existing ticket, the assignee won't automatically update even after refreshing the page. See screenshots below:
Hi Ivin,
Ah yes indeed, in this case it won't work.
What you could do is create an automation on Trigger field changes (Component) for actions "Edit issue, Transition issue" and make a triage there to set the assignee:
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