nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Configure the client portal view of a ticket

Brittany.Loy

It would be helpful to know how to configure the ticket view of the client portal. Clicking the "Hide Details" button will reveal the priority information. Ideally, I'd like it to be on the right side of the menu bar. Do you have a way to configure the portal to allow me to drag and drop information where I want it?

Below I have a screenshot showing what I am referring to. Screen Shot 2022-07-13 at 10.24.41 AM.png

Accepted answers

Joseph Chung Yin

@Brittany.Loy

Welcome to the community. Unfortunately, you cannot changed the position of the field (one's in question) location within the portal UI.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@Brittany.Loy

Welcome to the community. Unfortunately, you cannot changed the position of the field (one's in question) location within the portal UI.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Brittany.Loy

Thank you for your quick response! I do have a few more questions about the portal to see if it is a UI or if this can be resolved on our end.

We've noticed that some of our tickets for the "Type" field is empty. Is there a way to edit that within the client portal or is that also located in the UI?

Screen Shot 2022-07-13 at 10.42.52 AM.png

Peng Zhou_65x8un

That must be the request type. You can edit that on the ticket view in Jira.

Dirk Ronsmans

Like @Joseph Chung Yin mentions the format of that screen is pretty much fixed.

You could look at addons/apps such as Refined to do more customization of the portal view but you'll never really have full control of those pages I'm afraid.

Joseph Chung Yin

@Brittany.Loy -

For your 2nd image (as it relates to the Requests UI in the portal), those are not empty type. You just need to update your Request Type configuration to include an image for those request types "seems" to be empty to you.

Afterward, those request types image will be displayed.

Best, Joseph

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