I'm needing to create queues for issues created during 3 working shifts.
All issues created for:
1st shift (5 - 15:30)
2nd shift (9-19:30)
3rd shift (18:30 - 5)
Any assistance would be greatly appreciated.
@Hines Trulock -
You can create Queue criteria based on the issue created value - Something like
created >= startOfDay(6h) and created < startOfDay(12h)
startOfDay() is defined as midnight, so startOfDay(6h) means 6 hours after startOfDay(), or 6:00am. The second part startOfDay(12h) means 12 hours after startOfDay(), or 6:00am.
So this should gives you any issue created between 6AM to 12Noon each day for the queue.
Hopefully, you can come up with the needed setup to establish your needed criteria.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Thank you @Joseph Chung Yin I'll give that a try.
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