We want to set up a KB portal within the IT service desk portal. My question is whether we require confluence to have the KB articles?
Hi @Sangman Lee
You need license for editor to write articles but not for the customers to view from the portal.
Ravi
@Sangman Lee -
As mentioned @Ravi Sagar _Sparxsys_ , Yes, you will need to have Confluence (at minimum a Free plan) to utilize the built-in KB setup functionality in JSM.
Here are a few links which you may already have for your references -
https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/knowledge-management
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence/
https://www.atlassian.com/itsm/knowledge-management/setting-up-a-knowledge-base
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
In addition to what @Ravi Sagar _Sparxsys_ says, if you don't have Confluence you can sign up for the free plan and use those licenses.
Details here: https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/knowledge-management#best-practices-and-tips
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