Hi,
Since few days ago, I'm having some issues with a specific automation. There're no errors when checking the audit log. I've tried few things and I came up that the problem comes when using a custom field in the automation. If I use a jira defined field, it works but when using an "ID" custom field, it doesn't recognize it and it fails. The thing is that i didnt change the custom field name so I really dont know what to do to fix it. I've seen the request type layout has changed, dont know if it has something to do.
The automation is basically to update the "summary" with the ID custom field information.
Thank you
Alejandra