nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customer Notification

SR.Harichandan

I want to get notified when the status changes of of a request. Is that possible?

Accepted answers

Dave Mathijs

Hi @SR.Harichandan , that is possible depending on the customer notification settings.

You need to enable "Customer-visible status changed" and make sure that that status is visible for your customers.

All comments

Dave Mathijs

Hi @SR.Harichandan , that is possible depending on the customer notification settings.

You need to enable "Customer-visible status changed" and make sure that that status is visible for your customers.

SR.Harichandan

Thanks for the answer. Anyways, I have figured it out already. There was something to do with the "Notifications" section.

Dave Mathijs

Great to hear you got it sorted out.

Gia Jgarkava {Twinit}

Hi @SR.Harichandan .

Just in case you need to send notifications to the customers on status change not via email, but directly into the customer portal, this plugin is the solution: In-App Customer Portal Notifications for Jira.

Regards,

Gia

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