Custom field based on who submitted the request

jeffrey.wee

Hello,

 

Is there a way I can pre-populate a custom field in JSM base on who submitted the request? For example, I have a request type that requires their manager's approval to proceed. I use a custom field that search the name of our users, however some people are selecting different names and not their manager hence the our process is not working well. 

I am thinking if there is a way to pre-populate the approval field base on who submitted the request?

Connor_lld39i

Hi jeffrey_wee this would be possible through an automation rule. Here's a possible example.

• Trigger: When issue created
• Issue fields condition: Request type equals whatever
• If condition: Assignee is one of A, B, C
• Edit issue action: Set value of manager field to X
• Else condition: Assignee is one of D, E, F
• Edit issue action: Set value of manager field to Y
• Else condition: Assignee is one of G, H, I
• Edit issue action: Set value of manager field to Z