How to make an insight item usable only in a Jira Service Management Cloud issue?

dhernandezs

hello community!!

Atlassian community I have a question, when using the insight with an incident in jira service management.

When linking the insight with a Jira service management incident, can the status of the insight be changed automatically so that said element is not used again at any time with any other incident?

Mark Segall

Hi @dhernandezs 

You could leverage an attribute to capture that the object has been linked (Either a status or a boolean field).  For this example, we'll go with a boolean field called "taken"

Then do the following:

1. Update your insight field context(s) IQL filter to include
   1. AND taken != TRUE
2. Create an automation to set your taken field:
   1. TRIGGER: field value changed (Your Insight field)
   2. ACTION: Edit Insight Field Attributes
      1. Set taken = True

Note - You'll probably want to expand the automation to include a scenario where the insight object has changed or been removed, but this should do the trick for your use case.