Cant receive notification when issue created

Arief Ramadhan Heldian

Hi Jira Admin,

I have an issue when our customer creates a new ticket, as assignees cant receive an email notification when the issue is created. 

We already set a notification scheme like this 

 

Can you guys, suggest to us what we need to check and how to solve it. ? 

And we got some errors like this too, I don't know is it related to the issue or not. ?

 

Thank you,

Regards,

Arief

 

Jack Brickey

Is the issue created  email received by the assignee if the issue was created by the agent instead of the customer?

Regarding the error message you are seeing please check the email request time for any fields listed as required. As the air message states only the summary and description should be on the form.