Attempting to create JSM Request from API

thorngje

API: https://my.atlassian.net/rest/servicedeskapi/request

Body:

"serviceDeskId": "12",

    "requestTypeId": "292",

     "requestFieldValues": {

        "customfield_10283": [

                {

                    "objectId": "68576"

                }

            ],

        "customfield_10290": "Last Name"

     }

 }

Error 400: 

{

    "errorMessage": "Unable to create request because of theses errors : The field 'customfield_10290' is not valid for this request type 'Request new user'.",

    "i18nErrorMessage": {

        "i18nKey": "sd.request.create.error.failed.msg",

        "parameters": [

            "The field 'customfield_10290' is not valid for this request type 'Request new user'."

        ]

    }

}

This field is on the issue type create screen.  Anything else why it would not let me set the custom field with API?

Joseph Chung Yin

@thorngje -

Can you confirm that your JSM request form is associated with the specific issue type?  In addition, please validate the custom field context configuration to ensure the field is indeed configured for your JSM project/issue type in question.

If both checked out ok, please also ensure the field is also added to the issue screen for EDIT operation.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.