Custom fields not allowing rich text in Customer Portal

Valerie Capasso

I have several custom fields setup for use within my customer support portal that are "Paragraph (supports rich text)" fields. Of the four fields setup this way, only one is showing the tool bar to allow users to type using rich text, colors, bullet lists, links etc. All of the fields are setup the same way and I can't figure out why the other three aren't displaying the tool bar and allowing for rich text.

Mikael Sandberg

Go to project settings > Fields and click on the pen at the top. This will take to the field scheme, from here find the paragraph fields click Renderer and make sure that the renderer is set to Wiki Style Renderer.