How to create a request with approval where the 2nd approver is dependent on the first approver

Cody Powell

I am trying to create a request type with 2 separate approvals.
The request type with approval is for when a user is requesting to use new software and the form requires them to type in who their department head is so that they can be notified of this.
The is the flow I would like,
User is requesting new software so we want their department head to approve of the request and we also want our security department to approve of the new software as well. 
Ideally I would want it to be a trigger where once the department head approves of the request, a notification is sent to security for a new approval from them. 
Any ideas on how to make this work?

Mikael Sandberg

Hi @Cody Powell,

Welcome to Atlassian Community!

You can do this using automation and the approval process in JSM. This is how we do it for our automated application requests. The first approval has to be by the manager, and once approved it goes to the system owner(s) for approval. So you could do something similar where the first approval is by the department head, and when they approve, send it to security.

This is how our workflow looks like: