Need to copy text from Description and populate into a custom field

Hines Trulock

I have a mail handler that is creating issues in Jira Software, but need to copy text from the description and move it to a custom field.  

Jack Brickey

Hi Hines,

For this I would suggest leveraging automation. You need to ensure that your custom field is a type multiline text. Your automation role would look something like below.

Trigger – issue created

Condition - something to identify the issue came in via email

Action - edit issue and choose your custom field then use smartvalue {{issue.description}}