Cannot verify domain: "Someone already verified this domain under another organization."

Birger Skogeng Pedersen

Hello,

 

First of all, my ultimate goal here is to enforce two-factor authentication for the users in our organization. To do that, I was instructed (by a online tutorial) to

* go to admin.atlassian.com,

* Security (top menu)

* Authentication Policies (left menu)

 

Then it says I need to "verify a domain". I copy the TXT to our domain provider, but after I add our domain name and click "Verify domain" it gives me this:

 

"Someone already verified this domain under another organization.

Ask an admin of that organization to remove the domain. If you're not sure who to ask, contact support."

 

And I don't understand. I thought we (or, I) already verified our domain previously. Because I can see that I have added the TXT to our domain provider, previously. And I seem to remember doing this (but it's been a while).

If we already verified the domain, why do we have to do it again? And if we didn't, who "hijacked" our domain name on Atlassian?

 

Please help.

Andy Heinzer

Hi Birger,

I understand that you are wanting to claim the domain of your current email address @d****.no but are unable to.

That error message you received is accurate.  Another account has already claimed that domain.  Looking at the email address of the organization admin that claimed that domain, it appears to be an address that is very similar to yours, but from a different domain (gmail). 

Do you happen to have gmail account that you might have used to claim this domain already?  If so, you need to login with that gmail account to https://id.atlassian.com (perhaps in a private/incognito session), and from there you can visit the https://admin.atlassian.com site. From that session you could then enforce 2FA across all the users of your domain, but moreover, I would recommend that you add your other account as an organization admin per Make a user an organization admin. 

I hope that helps.

Andy