Collection customer satisfaction

Question

Hi everyone :)

Is it possible to collect customer satisfaction via E-mail with Jira Cloud? We are using JEMH and i want to increase our support quality. Are there any apps or settings i have to set?

Best regards,

Benjamin

Benjamin Buchwald · Answer

Thanks for your answers so far :)

Phil_ppjtv6 · Answer

Hi Benjamin,

According to JEMH Cloud documentation: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/1087537205/Collect+customer+satisfaction+feedback. JEMHC does integrate with the JSM Customer Satisfaction system in addition to customising the notification.

Mirek · Answer

Well.. Customer Satisfaction is build in Jira Service Management and it is working fine. But if you are using Jira Software then I am not aware if this could be possible to gather using JEMH but definitively there are some dedicated plugins like below one that you can use

https://marketplace.atlassian.com/apps/1215212/customer-satisfaction-survey-for-jira?tab=overview&hosting=cloud