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Teams Messages - One message for multiple issues

Devin Ponda

Anyone know of a way to 'group' MS Teams notifications together when multiple issues are identified in an Automation?

Right now, if more than one issue is identified the automation will send 1 Teams message per each issue identified in the JQL search. I'd like to only have 1 Teams message sent with the list of issues in that 1 notification.

Thanks,

Devin

Accepted answers

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Mark Segall

Hi @Devin Ponda

I would recommend using an automation like this:

TRIGGER: Manual or Scheduled
ACTION: Lookup Issues
- Your JQL
ACTION: Send Microsoft Teams Message
- Message Title: Whatever you want
- Message: Something like this...
```
{{#lookupIssues}}

* Whatever you want stated for each issue

{{/}}
```

Devin Ponda

Thanks Mark.

That's pretty much what I have in place, but the way the automations run hits every issue and sends a message for each one. Screenshot 2022-06-29 101146.png

Mark Segall

Hi @Devin Ponda - Right now your JQL is in the Schedule Trigger which means it will iterate over each one. Instead, you want to set the trigger to just execute without JQL and then use the Lookup Issues action to get your issue results. From there, you would use the {{#lookupIssues}}{{/}} to group the results.

Devin Ponda

I'll look at that again, but I had tried that and was having issues. I'll let you know what happens. The error was requiring me to have it in the Schedule Trigger.

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