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Adding Bulk Processing and Scheduling to Global Automation

Theresa Gothard

Hello,

I feel that this should be a simple solution, but I am just not finding it! I have a global automation set up so a user receives an email every time a particular status is set. However, I would like to have them receive only a bulk email twice a day with the list of issues that have been set to this status so they are not receiving dozens of single emails all day. Any help would be appreciated on how to achieve this.

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Robert Wen_Cprime_

Hello @Theresa Gothard ! Welcome to the Atlassian Community!

There isn't anything "out-of-the-box". You could look at the search I made for Atlassian Marketplace apps that provide an email notification digest capability.

https://marketplace.atlassian.com/search?query=email%20digest

John Funk

Hi Theresa - Welcome to the Atlassian Community!

Try creating an Automation Rule using a scheduled trigger with the lookupIssues function. Here is an example:

Danno

@Theresa Gothard, are you looking for a way to have a single user be notified when an issue (or is that all issues?) is set to one particular status?

At first glance, it seems to me that you just need a filter and then set up a subscription for it. Or this user could have a dashboard that is updating all day long.

Danno

Or you could use an automation rule as @John Funk explains below. 😁

Theresa Gothard

Thanks John - I think we're on the right path here. But if I'm understanding this solution correctly the scheduled email will contain all issues with the "Develop Underway" status. Is there a way to only include those that have been changed to "Develop Underway" status since the last email? I basically want the email to alert them to what is new, in our case, "Ready for Review"

John Funk

Sure - just write your query in such a way as that. You can actually add the JQL to the Scheduled trigger.

Theresa Gothard

Hmmmm...seems that I'm not doing something correctly. I'm running it after I change the status of 2 issues, but when I get the email I'm receiving 2 separate emails with all the issues in that status. I'm obviously missing a step. Any idea?

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