Site Admin Needs Admin Permission

Question

I just setup a new site a couple of weeks ago and had no issue logging into it and adding a couple people to it. Now, when I login (with the correct login), it says I need admin permission to access the site. It sends me an email to give myself access, but when I click the link to "Review request" there is a page that says I need permission from my administrator. No one else on my team is having issues logging in.

It seems I'm in a vicious cycle and don't know how to break it. I've tried calling and just submitted a ticket as well. Has anyone else experienced this?

Thank you for any help!

Cheryl Sesler · Answer

I do have two accounts, and it turns out that I set myself up as site admin with the other account! Since those emails now forward to my current email, I didn't realize those emails were swapped. I feel like this is the one thing I didn't try!

Thanks so much!

Jack Brickey · Answer

Is it possible that you have two Atlassian accounts? Can you try using a different browser or clear history/cache in the current one?