Possible to create a filter on questions in a 'Form'?

Question

My company has a servicedesk using the new 'Forms' functionality in Jira.

In one of my forms, I have several conditional sections. First is a radio button question "Your request" with options "I need a new voucher code" and "I have a question about an existing voucher code." When "I need a new voucher code" is selected a second radio button question appears: "Why are you requesting the voucher?" with several options like Marketing, PR, Events etc.

I would like to create a filter that shows resolved tickets filtered on responses to the second radio button question "Why are you requesting the voucher?" (e.g. one filter for Marketing, one for PR, etc) but am having trouble figuring out how to filter on questions from a custom form, since none of the form questions appear as column options.

Simple answers appreciated, I'm still learning JQL!

Fabian Lim · Accepted Answer

Hi @Emily Bettencourt

Welcome to the community!

You can't use jql to get the form info as of today. What I recommend is to link those specific questions that you require info from and link them to a custom field. Then you can search them in jql.

Regards

Joseph Chung Yin · Accepted Answer

@Emily Bettencourt

Hi Emily:

I agreed with what @Fabian Lim stated.  When one uses the "Form" functionality to create intake process from users, all the elements associated with the Form by default lives only in the Form unless you link them to your JSM issue's fields.

Only then you will be able to use JQL to obtain your results where the Form's inputs are captured into your JSM issue fields.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.