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Trouble with Automation Rule

Heidi Smith_8jirt4

I've been asked to look at an automation rule to see whether I can fix it but no matter how I look at the problem, what combination of changes I make to the rule, the outcome still returns the incorrect results.

We have a custom field which acts as a counter and the idea is that the counter adds 1 every time a new bug is linked to an issue (i.e. story, feature, task, sub-task).

I have tried destination issue and current issue but what stumps me a bit is this: {{#}}{{issue.fields.customfield_10074}} + 1{{/}}

I'm not sure whether the syntax is correct. Hoping someone more skilled than I can advise on the correct configuration.

PS: At the moment the custom field returns a number 15 when there are only 14 linked issues of which only 5 are bugs.

JIRA Issue.png

Accepted answers

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Danno

Welcome to smart values and lists. I've just spent a few days dealing with a similar problem.

I would guess your count being off by 1 is related to the default value for the custom counter field. I would verify that it is 0 or none.

I believe what is happening is that it is iterating all of the issues found in the trigger even though the logic here says it should only find the Bug issue type to use to increment the count.. I would try changing All Types to just Bug or try to use a JQL search to limit the number of issues found to just the Bugs.

Bill Sheboy

Hi @Heidi Smith -- Welcome to the Atlassian Community!

To confirm your use case, do you want the count to be the current count at all times, handling cases of both add/remove links?

If so, perhaps instead structure the rule triggered and checked for only the non-bug types, so it always recounts the linked bugs, with JQL and a Lookup Issues action to get the count.