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Disappeared tasks

Svetlana_c1jcr9

Good afternoon!

The following situation happened: the tasks were in the project and on the board, then disappeared from there. I can find them only through the "Filter" tab in the extended task list. When I open the task, there is a note that the task belongs to project X. And in project X it is missing.
Please tell me how to return the task to the board and make sure that they will not disappear in the future?

In my case, filters are not installed on the board. Tasks were disappeared not only from the board, but also from list of tasks and so on. They are present only in extended task list.

It's not scrum or kanban. It's a business process board. I can not find board configuration and sub-filters. Can you write the way to find this information?

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John Funk

Hi Svetlana,

So you are using a Business Project and the tasks have disappeared from the List view and the Board. Correct?

When you see the list of issues in the advanced search - what is the status of the missing issues? And do they still have issue keys associated with the project? Meaning the project is ABC and the issue ABC-123 or ABC-887

Svetlana_c1jcr9

Yes. you are right. The status of the missing issues often is "done" or "ready for launch" or "open issues". May be tasks with others status are also missing, but I noticed only these.

When I open issues on advanced list, tasks have right marks of board and task number. If I push on the mark of project, Broad opens but this task is not present on the board.

John Funk

Is it possible to share some screenshots?

Svetlana_c1jcr9

When I change status " done" to "in progress" and than again change to "done" issue is appears on the board. Tasks returns also if I install executor. I've manually return tasks on the board, so i can not make screenshots now.

I am scare that this situation will happen in the future and I lose issues next time.

0ne-nine9

@Svetlana I have just experienced this and can relay my workaround here.

I am using a Jira Service Management - Team Based Project on Jira Cloud.

I have noticed the following behavior:
- Older tasks go missing in Board view.

- Same tasks are not missing in the List and Issue view. I can find them by searching for them manually by key or title but only in these views.

This lead me to believe that Board view has some issues with indexing results for too long, if nothing has changed on them in a while. I have proceeded to find some of these missing issues and edit something simple in one of the fields, such as the Reporter or the Start Date. Immediately after updating any of the fields of the issue, it has reappeared in the Board view. This is independent of the status the issue is in. It will disappear after a while regardless if it's in `Work in Progress` or `Done` states.

As a workaround for this issue, I've created the following automation.

Every 2 hours, it removes the Reporter and then sets it again to `Automation for Jira` for every issue in the project. This may cause some slow performance but at least all my tasks are there in Board view when I want to see them.

image (12).png

Tina Esmaeili_f1ie3b

I have the same issue! a business project and missing tasks! no way to edit the built-in board!
jira board missing.png

Savannah Buchanan

I am experiencing the same issue, only the filtering suggestion did not work and certain tasks of mine, open and closed disappear from time to time, only to be seen from Recent Activity tab. Any suggestions on how to get them back to my mine list?

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